Howard Zhu
,
General Manager, Competence@ China
«
THE TWO WEEKS WERE TRULY UNFORGETTABLE. I STILL HAVE VIVID MEMORIES OF THE INSPIRATIONAL VISIT TO GOODWILL, THE INTENSE DISCUSSION WITH THE CEO OF MICHELIN, THE AMAZING EXPLANATION OF SERVICE CONCEPTS BY PROFESSOR CHRISTIAN MONJOU AND THE GROUP ASSIGNMENT TO COMPARE CULINARY SERVICES.
»
The Major is one of the best and most inspiring modules of the whole program. The teaching and discussions constantly encouraged me to make associations with my own experiences and challenges.
It urged me to think about innovative and creative approaches to provide services that match customer needs. The lecturers come from very different backgrounds and industries and it was a real eye-opener to discover their challenges and their vision of serving the customer. The diversity of the participants and the geographical locations have enabled me to understand of role of cultures, demography and history in services.
